Indigenous Telehealth

Indigenous Telehealth

Telehealth removes some of the barriers to accessing medical services for Australians who have difficulty in getting appropriate health care from Health Professionals. Telehealth in particular is beginning to provide appropriate healthcare to Aboriginal and Torres Strait Islander’s currently living in rural and remote Australia.

Healthcare from anywhere

Telehealth for Aboriginal and Torres strait Island patients in remote areas is an ideal model of culturally safe care. 

Stay with your family

Telehealth enables patient’s to use general health/speciality services in familiar local environments. All while staying in the company of their family and trusted health care providers.

Removing barriers

Telehealth also overcomes the dynamic challenges of distance, travel and extreme weather that are problematic and common in remote Australia. It delivers real benefits in a highly cost-effective and sustainable manner.

Mobile Technology

Phenix Health allows for telehealth consulations by using a mobile phone, or tablet device. This enables patients to have a telehealth appointment anywhere and at anytime.

Ehealth Records

By using Phenix Health you have access to your records wherever you go. Simply log in to the Phenix Health APP and you can view, add or edit your personal medical records.

24 hours a day, 7 days a week

Access to GPs, Specialists and Allied Health Professionals 24/7. Any issues? Our dedicated support team is available to help you.

Phenix Health

Below are our point of differences in the way Phenix Health utlises technology to provide better and improved health services. Hoping to help Aboriginal and Torres Strait Islander individuals, families and communities. 

No travel

No need to travel to a GP clinic, or hospital. Traditionally telehealth has still required patient’s to arrive at a close location where a clinic has set up a specific room for online consultations. As long as you have your mobile phone with you, you can have a telehealth appointment.


As Phenix Health uses your mobile phone or tablet to conduct telehealth, you can choose to have the appointment wherever it is you feel comfortable, whether it your lounge room, a friends place even outside in the park.

No wait times

By using Phenix Health you no longer have to sit in a waiting room full of other sick people. Book your appointment for a time that suits you.

Your Choice

Phenix Health gives you control of your health. Take your medical records with you, choose your doctor, select when an appointment is suitable for you.


Phenix Health strives to work at the intersection between western and traditional understandings of Indigenous health concerns. 


Knowledge and understanding of Medicare eligibility requirements for telehealth services to support Indigenous health.

Contacts and useful references

Health Professional Online Services (HPOS) and
electronic claiming
132 150 (option 6)
Monday to Friday, 9.00 am to 5.00 pm, Australian Western Standard Time
Medicare Aboriginal and Torres Strait Islander
Access Line
1800 556 955
Monday to Friday, 8.30 am to 5.00 pm, local time
Medicare Benefits Schedule (MBS)
Medicare provider registration132 150 (option 2) 24 hours, 7 days
MBS item questions132 150 (option 3)
Monday to Friday, 8.30 am to 5.00 pm, local time
Aboriginal Health Services claiming
and supply of PBS items
132 290
24 hours, 7 days
PBS online
eBusiness Service Centre1800 700 199
Monday to Friday, 8.00 am to 5.00 pm, local time
Family and Domestic
Violence and 1800 737 732 and 1300 789 978
Practice Incentives
1800 222 032
Monday to Friday, 8.30 am to 5.00 pm, Australian Central Standard Time