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Phenix Telehealth Mobile APP FAQs

See below for our Frequently Asked Questions about our mobile APP Phenix Telehealth.

By going to your profile -> selecting the treating HPs tab

Yes. Whether it is multiple GP’s, a physio, a dietitian it is possible to select multiple health professionals.

You have the ability to upload documents to your profile. To do so got to Dashboard > My History > Scroll to the bottom > Other Medical Records > You can upload images or pdf files.

If you can’t see your pharmacy, you can manually enter it’s details via the APP.

You must have a standard consult with one of our doctors first. Once a script has been provided to you via telehealth, you can then request a repeat script in the APP. Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications, please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded. Abuse by patients to our Doctors seeking these medications will not be tolerated.

Currently there is no Medicare rebate for telehealth appointments for GPs. For more information and MBS please visit:

Yes, if a doctor provides you with a Medical Certificate it will automatically be sent to your email address.

You have to provide the Phenix Telehealth APP permission to access your phone’s camera and image library. On Android devices you are asked when you first open the APP. On iOS devices you are asked when you attempt to use one of these features. There permissions can be altered in your devices settings at anytime.

All of our doctors are AHPRA registered and insured.

Whilst we recommend using WiFi for the best experience, it is not required for a consultation. However you do need access to the internet from your mobile/tablet device.

To reset your password: Select ‘Forgot Password?’ on the Login screen. Enter the email address you created your account with. Check your email inbox for an email from us to reset your password.

No, Currently there is not a desktop version of the app.

While they are not required, it is recommended. Audio from your headphones and microphone become significantly clearer, allowing for the consultation to run more efficiently.