Prescriptions

PhenixHealth makes it simple and easy to get your prescription, follow the steps below to get yours today.

1. Click on ‘Book a Consult’ 

2. Fill out your details

3. Pay for appointment

4. Have video consult

5. Receive SMS stating your prescription  has been sent to pharmacy.

6. Pick up prescription

eRx Prescriptions

PhenixHealth uses eRx scripts to allow patients quick and easy access to the medications they need. eRx Script Exchange is an Australia-wide internet based gateway allowing prescriptions to be sent electronically and securely between doctors and pharmacists. eRx was developed to improve patient safety by ensuring that the information on your prescription arrives at the pharmacy exactly as the doctor intended.

Why are eScripts important?

Electronic prescriptions reduce the chance of error during dispensing, which means greater safety and confidence that you are receiving the right medication at the right time.You will have a better health care experience overall, as a result of improved coordination and management of care between GPs and pharmacies.

Advances in eHealth technology, such as eRx Script Exchange, are an important step in managing the growing health care costs in Australia.

What happens?

Your doctor will print a paper prescription as normal, however you will notice it now contains an eRx barcode. At the same time, the prescription information is sent securely to eRx Script Exchange. When you visit your pharmacy to collect your medication, the pharmacist will scan the barcode on your prescription and your script information will be brought down from the script exchange, accurately and safely.

Is my information secure?

All of your personal and medication information is locked with three levels of encrypted so that it is completely private and secure. Only your doctor and pharmacist can see your information.

eRx acts as an “electronic postman” and is not able to decrypt or see your information.

Can I still choose which pharmacy I go to?

Yes, you can take your prescription to the pharmacy of your choice. The majority of pharmacies in Australia are connected to eRx, however if the pharmacy you visit does not have eRx they will dispense your medication manually.

Do I have to pay?

No, eRx is free for patients.

What information is sent?

The electronic prescription contains the same information as the paper prescription, plus some extra information about the drug itself to help ensure that the correct medication is dispensed to you.

Who sees my information?

Only the doctor and the pharmacist can see your information. Nobody else, including eRx, the government, or any other third party can see your information. All patient and script information is locked with three levels of encryption before it leaves the doctor’s computer and can only be opened when it arrives at the pharmacy

Booking Form

Phenix Health Website Patient booking

This form is for patients wishing to make a new appointment with a GP. If you already have an active booking or any other type of enquiry please use the Message Us contact form on the home page or call 1300 900 863.
Who is this appointment for?
Are you:
Do you have a Medicare card?