Telehealth Appointment FAQs

See below for our Frequently Asked Questions about telehealth appointments.

Telehealth FAQs

Telehealth is an online service via video/audio that allows patients to connect to medical practitioners. Having a telehealth consultation is a convenient and effective way to see a medical practitioner when you are too sick to travel to a clinic or simply looking for the convenience of receiving a script to your local pharmacy and even having it delivered to your home.

No. Due to medico-legal reasons we are unable to offer telehealth consultations to patients outside Australia.

Yes, as long as you are in Australia at the time of your appointment.

PhenixHealth is a mixed billing practice and requires out of pocket fee of $35 on all bookings for patients with a valid Medicare Card, which will be billed based on a time based MBS item rate.

Private bookings are available, fee for a private consultation is $48.

Service FAQs

  • Prescriptions*
  • Short and long consults
  • Medical Certificates
  • Referrals to all specialists and mental health providers
  • Radiology and pathology referrals -results are dependent on the lab – we will follow up for you upon request.

    *Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications, please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded.

Our experienced, telehealth trained Medical Practitioners can treat conditions via video/phone such as:

  • COVID-19 testing consult
  • Respiratory condition testing
  • Allergies
  • Vertigo
  • Pain management
  • Chronic Disease management
  • Anxiety and Depression
  • Asthma Management
  • Cold & Flu
  • Drug and Alcohol Addiction
  • Ear, Nose & Throat
  • Eye Issues
  • Headaches and Migraines (prescriptions for opioids and S8 drugs are not permitted through telehealth)
  • Injuries
  • Mental Health Issues
  • Nausea & Vomiting
  • Sexual Health conditions
  • Skin
  • UTI

On our website you can click the orange ‘Book a Consult’ button at the top of our website.

If you receive a prescription from our medical practitioner, it will be sent to your preferred pharmacy. You will receive an SMS to confirm it has been sent to the pharmacy.

We cannot email or send you your prescription directly. It will always be sent to a pharmacy to be dispensed.

Reception will contact you if you are yet to provide a preferred pharmacy.

Once provided by our medical practitioner your medical certificate will automatically be sent to your email address. Please also check your junk folder if not received in your inbox.

Once provided by our medical practitioner your referral will automatically be sent to your email address. Please also check your junk folder if not received in your inbox.

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged.

Should a Health Professional speak to you via video or phone then a charge will be applied. Refunds will be offered if a technical issue from the ClinicAll software prevents a health professional from completing a consultation. No refund can be provided should you be unreachable via SMS/call/email.

Your appointment can be rescheduled if required.

Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse.

It is not possible for our Medical Practitioners to provide any S8 medications, please do not proceed to book a consultation if you are seeking such medication as your consultation fee with the Medical Practitioner will not be refunded.

Medical Practitioner FAQs

Yes, you can choose whether or not to speak to a female or male medical practitioner. This is subject to availability and is not guaranteed.

All of our doctors are AHPRA registered and insured.

PhenixHealth Booking Form

For active bookings, please complete Message Us form on the Contact section of our website or call 1300 900 863.

PhenixHealth is a mixed billing practice as such requires up-front out of pocket payment of $35 on all bookings for patients with a valid Medicare Card which will be billed based on a time based MBS item rate.

Patients with no Medicare Card are welcome. The fee for a private consultation is $48 payable at the time of the booking.
Who is this appointment for?*
Are you:*
How would you prefer to receive your Telehealth consultation through?*
Do you have a Medicare card?*
Permission to bill Medicare?
Would you like your prescription delivered?*
By submitting this form I understand that there is an out of pocket fee of $35.00 or for private bookings $48.00.*