Telehealth Appointment FAQs

See below for our Frequently Asked Questions about telehealth appointments.

Telehealth FAQs

What is telehealth?

Telehealth is an online service via video/audio that allows patients to connect to medical practitioners. Having a telehealth consultation is a convenient and effective way to see a medical practitioner when you are too sick to travel to a clinic or simply looking for the convenience of receiving a script to your local pharmacy and even having it delivered to your home.

I am an Australian citizen currently overseas, can I book a telehealth appointment?

No. Due to medico-legal reasons we are unable to offer telehealth consultations to patients outside Australia.

I am a tourist, can I book a telehealth appointment?

Yes, as long as you are in Australia at the time of your appointment.

Service FAQs

What can telehealth provide?

• Prescriptions*
• Short and long consults
• Medical Certificates
• Referrals to all specialists and mental health providers
• Radiology and pathology referrals -results are dependent on the lab – we will follow up for you upon request.

  *Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse. It is not possible for our GPs to provide any S8 medications, please do not proceed to book a video consultation if you are seeking such medication as your consultation fee with the GP will not be refunded.

What can telehealth treat?

Our experienced, telehealth trained Medical Practitioners can treat conditions via video/phone such as:

• COVID-19 testing consult
• Respiratory condition testing
• Allergies
• Vertigo
• Pain management
• Chronic Disease management
• Anxiety and Depression
• Asthma Management
• Cold & Flu
• Drug and Alcohol Addiction
• Ear, Nose & Throat
• Eye Issues
• Headaches and Migraines (prescriptions for opioids and S8 drugs are not permitted through telehealth)
• Injuries
• Mental Health Issues
• Nausea & Vomiting
• Sexual Health conditions
• Skin
• UTI

How do I book a telehealth appointment?

On our website you can click the orange ‘Book a Consult’ button at the top of our website.

How do I receive my prescription?

If you receive a prescription from our medical practitioner, an eScript will be provided to you directly via email or sms.

How do I receive my medical certificate?

Once provided by our medical practitioner your medical certificate will automatically be sent to your email address. Please also check your junk folder if not received in your inbox.

How do I receive my referral?

Once provided by our medical practitioner your referral will automatically be sent to your email address. Please also check your junk folder if not received in your inbox.

What if I no longer need the appointment? Can I get a refund?

Video Consultations are paid for at the time of booking and are not eligible for a refund if you change your mind. If the doctor feels that your appointment is not suitable for a video conference, then at their discretion they can cancel the appointment and you will not be charged.

How do I get a refund?

Should a Health Professional speak to you via video or phone then a charge will be applied. Refunds will be offered if a technical issue from the PhenixHealth software prevents a health professional from completing a consultation. No refund can be provided should you be unreachable via SMS/call/email.

Your appointment can be rescheduled if required.

Can I receive S8 drugs?

Schedule 8 drugs – Schedule 8 Controlled Drug medications and drugs of addiction can not be prescribed via telehealth. This includes codeine, S8 drugs, opioids or sleeping tablets. It is inappropriate to prescribe any such medication in this manner due to the potential for addiction and misuse.

It is not possible for our Medical Practitioners to provide any S8 medications, please do not proceed to book a consultation if you are seeking such medication as your consultation fee with the Medical Practitioner will not be refunded.

Medical Practitioner FAQs

Do I have the choice of a female or male medical practitioner?

Yes, you can choose whether or not to speak to a female or male medical practitioner. This is subject to availability and is not guaranteed.

Are your doctors registered in Australia?

All of our doctors are AHPRA registered and insured.