Our Billing Policy

Experience 24/7 Telehealth Consultations with GPs and NPs Under Our Mixed Billing Policy. At Phenix Health, we put your health and wellness first, providing access to scripts, pathology, radiology, referrals, medical certificates, and more with our team of dedicated General Practitioners (GPs) and Nurse Practitioners (NPs).

Support Line 24/7

Online Schedule


Are you a Medicare card holder? You may be eligible for a rebate.

We provide comprehensive healthcare options by offering consultations with both General Practitioners (GPs) and Nurse Practitioners (NPs). However, only consultations with NPs are eligible for a Medicare rebate. Our dual-service model is designed to be flexible and cater to your healthcare needs. If you're accustomed to seeing GPs, you'll be pleasantly surprised by the level of care our NPs provide. They can expertly handle a wide range of health concerns and offer many of the same medical services as GPs, all via phone or video consultations. Our NPs can prescribe medication, refer you to specialists, and treat common conditions, including pain management, chronic diseases, mental health issues, and more. With Phenix Health, comprehensive healthcare is just a call or click away.

Phenix Health Fee Schedule

Learn more about our mixed billing fee structure below:

Appointment type Patient fee
(upfront payment)
Gap/Out of pocket fee Medicare Rebate
New Appointment
(Private – non Medicare card holders)
$55.00 N/A N/A
New Appointment $55.00 $17.85 $37.15

Mixed Billing Explained

If you have a Medicare card and book a consultation with one of our professional Nurse Practitioners, you will receive a Medicare rebate. This rebate will be deposited directly into your account, reducing your out-of-pocket expenses.

For example, a new patient consultation with a NP will cost you an upfront fee of $55.00, but you will receive a Medicare rebate of $35.70, making the effective cost of the appointment only $19.30. And, if you’re an existing patient, the upfront fee is $48.00, leaving your cost of an appointment at only $12.30.

Around-the-Clock GP Services

Our GPs are available for consultations 24/7, including weekends and public holidays, through private billing at a flat fee of $55, with no Medicare rebate.

For some specialised services like smoking cessation and sexual and reproductive health consultations, Medicare benefits apply:

Smoking cessation consultations: Private billing for your first consultation. Follow-ups can be bulk billed (Item #93690), with a Medicare benefit of $39.75, if you’re eligible.

Sexual and reproductive health consultation: Patient gap fee of $39.30 (Item #92720). You’ll be billed $71.10, but you will receive a Medicare benefit of $31.80 directly into your account if you’re eligible.

Please note that the items vary depending on the type of consultation. You can check here to find out more information: http://www9.health.gov.au/mbs/search.cfm?q=&Submit=&sopt=S

We can deliver an invoice upon request.

Why Choose Phenix Health?

Phenix Health is more than a telehealth provider. We are a trusted partner chosen by Ambulance Victoria and other government bodies. We’re committed to attracting and maintaining the very best GPs and NPs, ensuring you receive high-quality care beyond what low-level government rebates cover.

Why is there no Medicare Rebates for GPs?

Patients Usual Medical Practitioner

It is a legislative requirement that GPs and other medical practitioners working in general practice must only perform a telehealth or telephone service where they have an established clinical relationship with the patient.


An established clinical relationship is defined as:

·         the medical practitioner who performs the service has provided a face-to-face service to the patient in the last 12 months; or

·         the medical practitioner who performs the service is located at a medical practice, and the patient has a face-to-face service arranged by that practice in the last 12 months. This can be a service performed by another doctor located at the practice, or a service performed by another health professional located at the practice (such as a practice nurse or Aboriginal and Torres Strait Islander health worker); or

·         the medical practitioner who performs the service is a participant in the Approved Medical Deputising Service (AMDS) program, and the Approved Medical Deputising Service provider (AMDS provider) that employs the medical practitioner has a formal agreement with a medical practice that has provided at least one face-to-face service to the patient in the last 12 months.


This requirement does not apply to a person who is under the age of 12 months, a person who is experiencing homelessness, a person who has tested positive for COVID-19, or person who is experiencing acute respiratory symptoms and who meets the PBS criteria for COVID-19 antiviral therapy (until 30 June 2024), or people living in a natural disaster affected area, a person receiving an urgent after-hours service (in unsociable hours), or a person who receives the service from a medical practitioner located at an Aboriginal Medical Service or an Aboriginal Community Controlled Health Service.


person who is experiencing homelessness means when a person does not have suitable accommodation alternatives they are considered homeless if their current living arrangement:

(a)  is in a dwelling that is inadequate; or

(b)  has no tenure, or if their initial tenure is short and not extendable; or

(c)  does not allow them to have control of, and access to space for social relations.


person who has tested positive for COVID-19 means a patient who has received a positive COVID-19 test result within the last 7 days, confirmed by either:

(a)  Laboratory testing (PCR); or

(b)  A COVID-19 rapid antigen self test (RAT) which has been approved for supply in Australia by the Therapeutic Goods Administration.


person who meets the PBS criteria for COVID-19 antiviral therapy means a person who is:

(a)  70 years of age or older;

(b)  50 years of age or older with at least two additional risk factors;

(c)  of First Nations descent, who is 30 years of age or older and with at least one additional risk factor; or

(d)  18 years of age or older and who is moderately to severely immunocompromised


people living in a natural disaster affected area is defined as a State or Territory local government area which is currently declared as a natural disaster area by a State or Territory Government until that declaration is deemed to have expired.

For more information please visit: https://www9.health.gov.au/mbs/fullDisplay.cfm?type=item&qt=ItemID&q=91891

Our Mission

We care for the whole person, complexity of each person’s life.

Our Providers

You can count on us to keep you and your loved ones safe and healthy.

Our Space

A community in which all use a team approach to providing health care.


FAQs on Medical Certificates

Frequently Asked Questions
Can you backdate a medical certificate?

No, it’s not possible to get a backdated medical certificate. Our Healthcare Professional’s can only provide a medical certificate starting from the date of your appointment.

How long can I receive a medical certificate for?

Via telehealth you it is possible to receive a medical certificate from 1 to 3 days – depending on your condition. It is always up to the Healthcare Professional’s discretion on whether you will receive a medical certificate

Get better with Phenix Health

Depending on the nature of your problem telehealth can be an ideal choice for addressing your concerns and making positive changes in your life.

What We Care For

General Conditions We Treat