How to Make a Virtual Appointment With Doctor

You’ve decided to have a Telehealth appointment with a doctor:

So what happens next?

A virtual appointment with your doctor can help you get the care you need without having to leave home, work or other commitments. You can meet with a medical professional to discuss new symptoms, and use video to show physical signs like a rash or cut. If the doctor recommends a prescription or other follow-up, you can fill your prescription or book an in-person appointment with the same provider, if needed.

You’ll receive a link to your virtual appointment through an email and SMS. Before the visit, make sure your device’s camera is centered on your face and the lighting is adequate. For the best experience, use a desktop or laptop computer instead of a smartphone, if possible. The larger screen will provide a better view of the doctor and may offer more reliable audio.

Pros: Your computer will also allow you to share medical images with your doctor, if needed, such as X-rays or ultrasounds. Plus, your computer is probably more familiar to you than a smartphone, so it’s easier to connect and stay focused. This is up to you.

Virtual appointments can be a new experience for you and your healthcare provider, so it’s a good idea to practise a few times before the actual appointment. Some common challenges include screen freezes, lags in audio and disconnection from the call. It’s helpful to identify the most important topics you want to discuss ahead of time, and try to keep the conversation as concise as possible.

The doctors may also be calling from a private number. It is important to pick up the call when this happens. This is to provide the doctor with anonymity of their private mobile number. Should you have any problems you can call the medical receptionists at Phenix Health and they will guide you through.